Fidelio Hotel Software Manual

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· Help: Fidelio

Metra PMS interface was developed according to the FIAS (Fidelio Interface Application Specification) version 2.12.

NOTE: FIAS (Fidelio Interface Application Specification) is supported by the following PMS systems from MICROS-Fidelio: Fidelio Suite 6, Fidelio Suite 7, Fidelio Suite 8 & OPERA. It is NOT supported by 'Fidelio Xpress'.


'ID Export' for Points of Sale and Taxes must be set, if not Metra PMS interface will not work properly!

There are two possibilities when using Metra software in correlation with Micros Fidelio software. Simple 'Room' solution is easier and less demanding to setup, but without support for authorization and also less secure. More advanced 'Card' solution requires authorization and is therefore more secure. It requires RFID media to be issued on Fidelio reception desks through FIAS using Key records. To enable this Metra Desktop POS readers have to be installed on Fidelio reception desks and connected to Metra NET Network.

A persistent connection to the Micros Fidelio DB server is always required. The connection should be left up and running until the one of the systems needs to be shut down for maintenance purposes or similar.

Operating mode is set in Settings: External Delivery - Mode. NOTE: Both operating modes can be used simultaneously.

( Back ) ( Room ) ( Card ) ( Fidelio Key Options )

Room

(+) Advantages:

Metra Desktop POS Readers are not needed on Hotel Receptions with Micros Fidelio software.

Fidelio System

(-) Disadvantages:

Lower security - no authorization required.

Supported commands for Fidelio Point of Sale:

PR - Posting Request

PL - Posting List

PA - Posting Answer

Payment (to Room) - Example

Step 1:

After all items are added to the working table cashier clicks on the 'External' button.

Step 2:

In the 'Room' field cashier types-in guest's room number which is send to Fidelio DB server.

Step 3:

Fidelio DB server returns list of all guests staying in previously typed-in room.

Step 4:

Cashier selects guest from the list.

Step 5:

Payment is complete (Fidelio DB server returns posting accepted command).

Card

(+) Advantages

Higher security - item purchase is only possible with guest's RFID Media (card, wristband, etc.).

Supported commands for Fidelio Key Services and Point of Sale:

KR - Key Request

KD - Key Delete

KA - Key Answer

KM - Key Data Change

KZ - Key Read

PR - Posting Request

PL - Posting List

Hotel

PA - Posting Answer

Desktop POS Readers

To use Desktop POS Readers connected to Metra NET Network this functionality must be enabled in System.

Hardware
ELSCollectELS NETELS NET HäfeleAccessDesktop ReadersHotelToken

Fidelio Hotel Software Manual Download

Desktop POS Readers on Fidelio reception desks are connected to Metra NET Network (Serial connection is not required). To add a network Desktop POS Readers go to HardwareMetra NetworkDesktop Readers, be sure to set theirs network addresses as described in 'Desktop POS Reader - Technical Manual'.

Manual

Each Desktop POS Reader connected to Metra NET Network must be assigned to a Fidelio reception desk (Point of Sale Add & Edit). NOTE: Set also Point's of Sale 'ID Export' if not already set.

Desktop Reader:

Payment (with guest's RFID Media) - Example

Step 1:

After all items are added to the working table cashier clicks on the 'Read' button and presents guest's RFID media to the Desktop POS Reader. Image on the 'Read' button depends of selected media for POS Mode in System.

OR

Step 2:

Fidelio Hotel Software Manual Pdf

RFID Media info window is shown. RFID media's ID is send to Fidelio DB server which returns RFID media's registered owner's (guest's) information. Information include room number and guest's name.

Step 3:

Cashier clicks on the 'External' button.

Step 4:

Payment is complete (Fidelio DB server returns posting accepted command).

Programming guest's RFID media (from Fidelio SW) - Example

Hotel Software

When programming guest's RFID media at Fidelio reception desk Key Options are send from Fidelio DB server to Metra DB server which matches them with Metra item (ticket). Acoustic signal from Metra Desktop POS Reader at the Fidelio reception desk signalizes request for RFID media. After the RFID media is presented, item (ticket) from Metra software is assigned to it and Metra DB server returns Key Answer command including RFID media's ID.

Fidelio Hotel Software Manual

Erasing guest's RFID media (from Fidelio SW) - Example

When erasing guest's RFID media at Fidelio reception desk Key Delete command including guest's room number is send to Metra DB Server. After the RFID media is erased Metra DB Server returns posting accepted command.

Fidelio Hotel Software Manual Download

NOTE: RFID media of all guests staying in particular room will be erased.

( Back ) ( Fidelio Key Options )