TASKE Application

Sites using TASKE Agent Skill Management must have an Avaya AES server with version 5.2 or later. Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft server-level operating system is recommended. Avaya Aura Agent Desktop (AAAD) is a single-interface client application used to interact with customers. This technology allows the user to respond to customer contacts through a variety of media including email, instant messaging, text messages, etc., and provides automation for customer responses to eliminate repetitive actions. Avaya Agent Desktop 7.0; Avaya Analytics Release 3.x; Avaya Analytics 4.x; Avaya Aura Contact Center 6.3 AAAD Agent Desktop; Avaya Aura Contact Center 6.3 CCMA Master Administration; Avaya Aura Experience Portal 7.2; Avaya Aura Experience Portal 7.2.1; Avaya Aura Experience Portal 7.2.2; Avaya Aura Experience Portal 7.2.3; Avaya Automated Chat. Avaya Agent for Desktop 1.6.4 Rlease (build 3004) Avaya Agent for Desktop is a contact center agent client application. As an agent, you can use Avaya Agent for Desktop for handling incoming and outgoing calls, changing work states, and managing other UI controls.

This article describes the requirements for the server computer dedicated to running version 8.8 or 8.9 TASKE server applications in conjunction with an Avaya Communication Manager telephone system. If you have a different version of TASKE or telephone system, please refer to Article 10000 for the correct system requirements.

Summary

Note the following before selecting a TASKE server computer and installing the TASKE server applications:

• The requirements in this article operate on the assumption that the TASKE server computer is dedicated to TASKE server applications.
• TASKE does not support systems where the server computer is also an Active Directory Server, a Primary Domain Controller (PDC), a Backup Domain Controller (BDC), or an Exchange Server.
• The TASKE server must have a TCP/IP connection to the Avaya Application Enablement Services (AES) server with version 3.0 or later. The AES server must have Application Enablement (CTI) license with TSAPI Service and Basic TSAPI Right To Use (RTU) licenses for each device which will be monitored
• Sites using TASKE Agent Skill Management must have an Avaya AES server with version 5.2 or later.
• Although a desktop computer is acceptable for the TASKE server computer, TASKE recommends using an entry-level server computer. Regardless of the type of computer used, a Microsoft server-level operating system is recommended.
• TASKE is Enterprise Application Software and as such runs on the TASKE server and requires a user to be logged in in order to function.

The requirements in this article are the recommended configuration for sites with up to 100 agents/extensions. Sites with more than 100 agents/extensions and/or high call volume will need to increase the server computer capabilities.

TASKE Server Computer Recommended Configuration

*Refer to Article 10007 for more information on how this disk space is used

TASKE Web Portal Requirements

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TASKE DisplayCentral Requirements

TASKE Desktop Requirements

TASKE Analytics Requirements

Analytics requirements vary depending on the particular configuration chosen, but in general the following items are required.

Avaya Aura Agent Desktop 6.4 For Mac Os

TASKE will configure the TASKE ODBC driver. Some options may require the purchase of a TASKE XML Integration license. TASKE Agent-Assist requires TASKE Desktop.

Applies to:

Telephone Systems:

• Avaya Communication Manager

Tags:

computer • requirement • server

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